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Delivery

All products sold on our website are shipped from within Canada to you via Canada Post. As such, all of our products are subject to their times and prices. For more information, check out their website here. Please find below a breakdown of the three primary delivery methods we use to get you vaping in no time.

Delivery Method Features Regional National
Regular Parcel Low Cost, Reliable 3-5 working days 9 working days
XpressPost Fast, Cost-Effective Next day delivery 2 working days
Priority Fastest, Priority Handling Next day delivery Next day delivery

Note: The prices on each of these services may differ depending on the overall weight and size of the package, subject to terms and conditions of Canada Post. Check out their Rate Calculator for a rough estimate of postage prices for shipping in Canada and around the world. Accurate postage prices for your order will be provided during the checkout process before completion.

FREE shipping on orders over CAD $100
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Returns & Exchanges

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please do not hesitate to get in touch with our expert customer service team who are standing by to help you find the perfect vaporizer. Should you require a return/exchange, please see our Returns Policy below.

Orders Returned Within 30 Days

 

Any/all items purchased from NamasteVapes and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:

  • Item(s) must be in original, brand new condition.
  • Item(s) must be shipped back within 30 days of the original delivery date.
  • Any glass damage must be reported within 48 hours of delivery. Please send a picture of the damaged item(s).
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.

NamasteVapes reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us. Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.

You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.

 

Orders Returned After 30 Days

Products are not eligible for return or exchange after thirty (30) days.

Product Warranties

All product warranties are handled directly by the manufacturer. If you need help contacting them or have any questions regarding your product warranty, please contact us.

Foreign Country Returns Policy

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

Notice: NamasteVapes reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, NamasteVapes and its affiliates reserve the right to refuse a return for any reason. Please inspect your order upon delivery. Any glass damaged must be reported to our Customer Service Department upon delivery (48hrs).


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